(Freeq)uently Asked Questions

We know this is a lot to take in! Hopefully these answer some of your questions and concerns.

What is Freeq?

Freeq was created with love, mindfulness, and health in mind. We wanted to create something that not only made you feel good on the outside, but on the inside as well. Being aligned with your mind, body, and soul is imperative to your overall well-being and that is what we strive to accomplish. We believe in offering cosmetics that are effective, natural, and luxurious.

What is Clean Beauty to us?

To us, clean beauty means products that are created with integrity and honesty. We pride ourselves in offering skincare that is produced without the use of any ingredients that are proven or suspected of causing harm (and we try to stay away from anything that we can’t even pronounce too). In addition, we promise that our products are made from ethically sourced ingredients with the health of the user and the preservation of the environment in mind.

How are Freeq products different from other skincare brands?
With Freeq, we of course wanted to formulate products that were packed full of nutrient rich, nourishing ingredients that actually work-but more than that-we wanted to bring innovation to your skincare routine. Freeq offers exclusive technology that infuses our products with light and sounds frequencies to heal your skin from within. Want to know more about how the process works? Click HERE


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What ARE the frequencies?

We refer to the frequencies as, Infoceuticals. But what are they you ask? Well, to put it simply, Infoceuticals (ICs) are electromagnetic signals that are generated using algorithms or recorded from substances that have healing, therapeutic, or other biological effects. ICs work by stimulating the body’s own healing abilities.

What is the connection between IC’s and homeopathy?

ICs can be regarded as the evolution of homeopathy for the 21st century. Much like homeopathy, ICs work by stimulating the body’s own healing abilities. It is possible to imprint ICs to different products and then by applying said cream/oil/substance and having it absorb into the skin, deliver the information to the body to promote self-healing.

What skin types are Freeq products suitable for?

We are happy to share that our products are ideal for ALL skin types including Normal, Dry, Oily, Combination, Sensitive, Young, Mature, and everything in-between!

How should I store my Freeq products?
For optimal freshness, we recommend storing your products at room temperature (avoid extreme heat) and out of sunlight. While putting product in the refrigerator can make products feel cool and refreshing, this will not make them last longer. And remember, with products formulated with naturally derived ingredients, separation is natural!
Do you add artificial fragrances?

Nope! The delicious smell in our products is all completely natural from botanically-based ingredients

Do your products contain sunscreen/SPF?

Our products do not contain sunscreen or SPF at this time, although it is something we continue to explore.

. Are your products Vegan? Cruelty free?

YES! We are proud to say that all of our products are 100% vegan and cruelty free 🙂

I have sensitive skin, is this safe for me to try?

Of course! Our products are formulated with gentle ingredients to work on all skin types. However, if you want to be sure, we do suggest doing a small patch test on your neck or wrist to ensure skin compatibility.

There are some ingredients I don’t recognize, where can I learn more about what’s in the products?

Check out our ingredient glossary for a more in-depth description of what you’re putting on your skin!

What gives the products a yellow-orange tint?

One of our main ingredients, Seabuckthorn Oil, is a small orange berry grown on a shrub which is mainly found in the cold mountains of Asia and Europe. It has been used for medicinal purposes for thousands of years. The berry’s natural colour is what gives our stuff a beautiful orange tinge. It may be small but it packs a punch!

What is your return policy?

We want you to love what you use on your skin, so if you are not completely satisfied, we provide a 30 day money back guarantee! 

Still have a question?

Please contact us for more information.

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